Shipping Policy
Effective Date: 28 July 2025
This Shipping Policy outlines how orders placed through the AVANTCHA website are processed, dispatched, and delivered. AVANTCHA products are operated and distributed in Switzerland by AVANTCHA Switzerland GmbH. This policy applies to all retail and business orders fulfilled through the avantcha.ch platform.
1. Scope of This Policy
This policy applies exclusively to the purchase and shipment of physical goods ordered via avantcha.ch. Separate terms may apply for events, workshops, or masterclasses and will be communicated at the point of engagement.
2. Shipping Carriers and Methods
AVANTCHA partners with SwissPost for orders placed on this webite.
3. Shipping Rates
Shipping rates are calculated based on your account type (individual or business). The system dynamically applies free shipping thresholds, flat delivery rates and courier-specific rules.
Shipping Table
| SHIPPING METHOD | COST | ACCOUNT TYPE |
|---|---|---|
| A-Post (1-2 business days) | 4.50 CHF below 50 CHF FREE over 50 CHF |
Individual |
| A-Post Business (1-2 business days) | 10 CHF below 100 CHF FREE over 100 CHF |
Business |
4. Dispatch and Delivery
All orders are processed Monday to Friday, excluding public holidays.
- Orders placed before 14:00 are dispatched on the same business day.
- Orders placed after 14:00 are dispatched the next business day.
Estimated delivery times: 1-2 business days
Delivery timeframes begin from the date of dispatch. AVANTCHA Switzerland GmbH is not responsible for delays caused by force majeure events.
5. Tracking and Notifications
Once dispatched, you will receive shipping updates from our courier partners via email and SMS, including tracking and delivery management options.
6. Delivery Instructions and Contactless Options
Please ensure someone is available at your provided address to receive the shipment. Alternatively, you may request contactless delivery through the courier's tracking link once your order is en route.
We require a physical address — PO Boxes are not accepted.
For business addresses, we will make every effort to schedule deliveries before 6:00 PM.
7. Risk of Loss and Damages
Risk of loss or damage to goods passes to you upon successful delivery. Until then, AVANTCHA Switzerland GmbH retains full responsibility for the shipment.
8. Governing Law and Jurisdiction
This Shipping Policy is governed by the laws of Switzerland.
Any disputes arising from this policy shall fall under the exclusive jurisdiction of the Swiss courts.
9. Contact
For questions related to this Shipping Policy, please contact us at:
AVANTCHA Switzerland GmbH
Sonnenbergstrasse 20
6052 Hergiswil, Switzerland
Register number: CH-150.4.477.210-4
Email: kontakt@avantcha.com
We reserve the right to modify this Policy at any time to reflect changes in legal requirements or business practices. Updated versions will be posted on this page with a new effective date. Please review this Policy periodically.
