Frequently Asked Questions (FAQ)
Explore answers to your most common questions about our tea collections, global delivery, returns, business accounts, and more. Whether you’re a first-time customer or a longstanding partner, this guide is designed to help you enjoy every step of your AVANTCHA journey.
For Individual Customers
Ordering & Delivery
What makes AVANTCHA unique?
AVANTCHA prioritises timeless design, quality, integrity, and sustainability, ensuring a thriving future for the tea industry. We are a global tea company offering one of the widest and most diverse ranges of directly sourced organic and naturally farmed teas and Matcha, premium botanicals, bespoke tea gifts, teaware, and forward-thinking solutions in beverage, food, and sustainability.
Where do you deliver?
We deliver to a wide range of countries worldwide. For detailed shipping options, delivery times, and destination rates, please visit our Shipping Policy page.
How can I track my order?
Once your order has been prepared and dispatched, you’ll receive a tracking link via email to follow its journey to your doorstep.
Can I amend or cancel an order after placing it?
As we aim to prepare your order swiftly, we cannot guarantee changes once it has been placed. However, please contact us as soon as possible at customercare@avantcha.com, and we will do our best to assist.
How long does tea stay fresh?
When stored in a cool, dry place away from light and strong aromas, our teas retain their freshness and complexity for 12 to 24 months.
How many days until I receive my order?
Please refer to our Shipping Policy page for estimated delivery times based on your location.
Payment & Returns
Which payment methods are available?
We accept Mastercard, VISA, Apple Pay, Google Pay and TWINT.
What is your returns policy?
For hygiene and quality reasons, we are unable to accept returns on tea. However, unused teaware in its original condition may be returned. For full details, please consult our Return Policy or contact us at .kontakt@avantcha.com
Quality & Assurance
How do you ensure the quality of your tea and matcha?
Our tea and blends are sourced directly from trusted gardens across the world, selected for their purity and character. Many carry organic certifications such as EU Organic, USDA Organic, and JAS Organic, and our packaging is designed to protect against air, moisture, light, and odour to preserve aroma, colour, and flavour.
How do you guarantee the freshness of your tea and matcha?
Our teas are packed in airtight, light-resistant packaging to protect their integrity and preserve their vibrant taste until you’re ready to brew.
Subscriptions, Gifting & Loyalty
Can I subscribe for regular deliveries?
Our subscription service is coming soon. Join our newsletter to be the first to know when it launches.
Is there a loyalty program?
We are in the process of launching an exclusive loyalty program. Subscribe to our newsletter for early access and updates.
Do you offer gifts or curated sets?
Absolutely. Explore our selection of beautifully packaged tea gift sets and seasonal collections designed to delight. Discover more on our Gifting Collectiong page or visit our Corporate Gifting page if you are a business.
For Business Customers
Becoming a Partner
Why create a business account with AVANTCHA?
Our business clients benefit from exclusive pricing, a streamlined reordering experience, and the ability to curate personalized wish lists — perfect for hospitality, corporate gifting, or retail partnerships.
Which countries can order online through AVANTCHA Business?
Business customers in Switzerland can conveniently order online. For deliveries to other countries, please select the desired shipping country in the country selection at the top of the page. Depending on your location, you may be redirected to one of our international AVANTCHA sites - for a seamless shopping experience.
How can I open a business account?
Simply complete our Business Account Application Form. Our team will review your application and respond within one to three working days.
Is there a minimum order quantity?
No — there are no minimums. Order as needed, as frequently as required.
Placing & Receiving Orders
Are there shipping charges for business clients?
After logging in with your business account, please refer to our Shipping Policy page for full details on delivery fees and lead times.
How do I place an order once registered?
Once approved, log in to your business account to access preferential pricing and place orders directly.
How will I track my business order?
After dispatch, you will receive a tracking link from Swiss Post by e-mail.
Payment & Returns for Business
Which payment methods are accepted?
We accept Mastercard, VISA, Apple Pay, Google Pay and TWINT.
Can I return items ordered through my business account?
Teaware items may be returned according to our standard Return Policy. Tea products are not eligible for return. For questions, please contact orders@avantcha.com.
Still Need Assistance?
If your question hasn’t been addressed above, we invite you to contact us through our kontakt@avantcha.com or reach out to our customer care team — we’ll be delighted to assist you.
